Return & Cancellation Policy

01 Order Cancellation

You may request cancellation of your order only if it has not yet been processed, packed, or shipped.

Once an order has been packed or handed over to our delivery partner, cancellation may no longer be possible.

If an eligible cancellation is approved, any applicable refund will be processed to the original payment method.

02 Returns

Due to food safety and hygiene considerations, we generally do not accept returns of food products after delivery.

Products cannot be returned simply because of a change of mind or personal preference.

If you receive a product that is damaged, incorrect, leaking, or otherwise defective, please contact us within 48 hours of delivery.

03 Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect or missing product, please contact us within 48 hours.

Please provide:

• Your order number
• Clear photographs of the product
• Photographs of the outer packaging
• Photograph of the shipping label
• Details of the issue

04 Product Quality Issues

If you believe there is a genuine quality issue with a product, please contact us within 48 hours of delivery.

We may request photographs, videos, or other information necessary to verify the complaint.

05 Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered because of:

• Incorrect or incomplete address
• Customer unavailable during delivery
• Refusal to accept the package
• Failure to respond to delivery calls
• Multiple unsuccessful delivery attempts

Additional shipping charges may apply if the order needs to be re-shipped.

If the package is returned to us, any refund will be considered after applicable shipping, return, and handling charges.

06 Cancellation After Dispatch

Once an order has been dispatched, it generally cannot be cancelled.

If a customer refuses delivery after dispatch, the applicable shipping and return-to-origin charges may be deducted from any eligible refund.

07 Promotional and Discounted Orders

Orders placed using discount codes, promotional offers, or special combo offers are subject to the same return and cancellation conditions.

Additional terms may apply to specific promotional campaigns.

08 Non-Returnable Situations

A return, replacement, or refund may not be available when:

• The request is made after the 48-hour reporting period.
• The product has been consumed or substantially used.
• The product was damaged due to improper storage or handling after delivery.
• The issue is based solely on personal taste or preference.
• The wrong address was provided by the customer.
• The customer refuses delivery without a valid product-related reason.
• The order was delivered correctly and the customer subsequently changes their mind.