❓ Help & Support

Frequently Asked Questions

1

Are your pickles homemade?

+
Yes, all our pickles are made in small batches using traditional Telugu recipes in a hygienic, home-style kitchen. We use premium oils, masalas, and fresh ingredients to ensure authentic taste.
2

Do you use preservatives?

+
No. We never use artificial preservatives or food colors. Our pickles are naturally preserved using salt, oil, and time-tested methods.
3

How long do your pickles last?

+
Most of our pickles last between 6 to 12 months. Store in a cool, dry place and always use a dry spoon to maintain freshness and prevent spoilage.
4

Do you deliver across India?

+
Yes, we deliver to most locations across India using reliable courier partners. You will receive a tracking link once your order is dispatched.
5

When will my order arrive?

+
Orders are typically shipped within 1–2 working days. Delivery takes 3–7 business days depending on your location. You can track your order anytime.
6

Can I return or cancel my order?

+
Due to the perishable nature of our products, we don’t accept returns. However, if your product is damaged or leaked during delivery, contact us within 24 hours with a photo. Orders can only be cancelled if not yet shipped.
7

Do you offer gifting or bulk orders?

+
Yes! We provide customized gift boxes and bulk pricing for weddings, events, housewarmings, and festivals. Contact us on WhatsApp for bulk inquiries.
8

Are your products safe for kids?

+
We recommend our mild pickles and sweet products like dry fruit laddu for kids above 5 years. Spicy non-veg pickles are best enjoyed by adults.
9

How do I view my order details?

+
You can log in and view your order status on your account page here: View My Orders.

Still have questions?