Refund 

01 Order Cancellation

Orders can be cancelled only if the order has not yet been processed or shipped.

Once an order has been packed or handed over to our delivery partner, it cannot be cancelled.

If an eligible cancellation is approved, the refund will be processed to the original payment method used for the order.

02 Damaged or Incorrect Products

If you receive any of the following, please contact us within 48 hours of delivery:

• A damaged or leaking product
• A product damaged during transportation
• A wrong product
• A missing product from your order
• A product with a damaged or broken seal

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photographs of the product and packaging
• A photograph of the shipping label
• A short description of the issue

03 Quality or Taste Complaints

We take product quality seriously.

If you believe there is a genuine quality issue with a product, please contact us within 48 hours of delivery with your order details and photographs or videos where applicable.

Our team may review the complaint and, where appropriate, provide a replacement or refund.

04 Returns

Due to the nature of our products, we generally do not accept returns of food products once they have been delivered.

This is to maintain food safety and hygiene standards.

If you receive a damaged, incorrect, or defective product, please contact us within 48 hours so that we can assess the issue and provide an appropriate resolution.

05 Refunds

If your refund is approved, we will initiate the refund after verification.

The time taken for the refund to reflect in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

Shipping or delivery charges may not be refundable unless the issue was caused by an error on our part.

06 Failed or Undelivered Orders

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated delivery attempts, additional shipping charges may apply if the order needs to be re-shipped.

If the order is returned to us, any refund will be considered after deducting applicable shipping, return, or handling charges.

07 Promotional Orders

Products purchased using promotional offers, discount codes, or special combo offers are subject to the same refund and replacement conditions described in this policy.

Additional terms may apply to specific promotional campaigns.

08 Refund Eligibility

Refunds or replacements are considered only after verification of the reported issue.

We reserve the right to reject a refund or replacement request where:

• The issue is reported after the applicable reporting period.
• The product has been consumed or substantially used.
• The product was damaged after delivery due to improper storage or handling.
• The complaint does not relate to a product defect, damage, or fulfilment error.
• The information provided is insufficient to verify the issue.